Suds on Your Duds LLC – Terms & Conditions
Last Updated: August 11, 2026
By booking, purchasing, enrolling in, or using services provided by Suds on Your Duds LLC (“Suds”), you agree to the following Terms & Conditions.
One-Time Wash & Fold Service
One-time residential wash & fold service is charged at the current published per-pound rate, plus applicable pickup and delivery fees.
Laundry is weighed before washing. After pickup and weighing, the customer will receive a quote for approval. Laundry will not be processed until the quote is approved and required payment is received.
Suds Club Memberships
Suds Club memberships provide recurring laundry service for one predictable monthly price. Each membership includes up to the stated weight per scheduled pickup, measured by pre-wash weight.
Service continues according to the customer's regular weekly or every-other-week schedule, including months containing an additional scheduled pickup. The monthly membership price remains the same regardless of the number of scheduled pickups occurring within a calendar month.
Unused weight allowances do not accumulate, roll over, or create account credit. Larger recurring plans may be available for households requiring additional laundry capacity.
Additional Laundry
Laundry exceeding the weight included with a membership may be processed at the applicable additional-laundry rate with customer approval.
If additional service is declined, Suds may process only the amount included with the membership and return excess laundry unwashed. Customers who routinely exceed their allowance may be offered a larger recurring plan.
Easy Living Memberships
Easy Living provides the same standard Suds service at a reduced rate for adults age 65+, veterans, individuals with disabilities, and caregivers managing laundry for someone requiring ongoing assistance.
Eligibility is confirmed during enrollment. Suds reserves the right to request reasonable clarification or move an ineligible enrollment to the appropriate standard membership.
Automatic Renewal & Cancellation
Recurring memberships automatically renew monthly using the payment method on file until canceled.
Customers may cancel at any time. Cancellation becomes effective at the end of the current paid billing period. Membership payments are non-refundable once processed.
Payment
Payment must be received as required before laundry is processed or released for delivery.
If an automatic membership payment fails, service will be paused until payment is successfully processed. Failed membership payments must be resolved within 5 days or the membership may be canceled.
Outstanding balances more than 30 days past due may be assessed a $25 late fee. Future service may be suspended until the account is paid in full.
Pickup & Delivery
Membership pickup and delivery are included within our standard Springfield, Missouri service area. One-time services are subject to the applicable pickup and delivery fee.
Extended-area service may be available for an additional charge based on location.
Laundry must be securely contained in garbage bags or laundry bags and accessible in the customer's designated pickup location during the scheduled pickup window.
A $10 missed pickup fee may apply when laundry is unavailable or inaccessible at the scheduled pickup.
Laundry Care
Standard service includes washing, drying and folding according to the customer's selected preferences and provided care instructions.
Standard stain pre-treatment and light lint/pet-hair removal are included where applicable.
Laundry requiring extensive stain treatment, heavy lint or pet-hair removal, repeated washing or treatment, excessive soiling, or significant additional hands-on preparation may require an Extra Care fee. Any additional charge will be disclosed and approved before processing.
Specialty services, bulky items, delicate handling, hang drying, rush service or other non-standard services may carry additional charges where applicable.
Customer Responsibilities
Customers are responsible for emptying all pockets, separating delicate, hang-dry, specialty and non-machine-washable items, identifying items requiring special care, providing accurate written care instructions, and ensuring laundry is securely bagged.
Suds will make reasonable efforts to follow garment care labels, customer preferences and written instructions.
Damage, Stains & Lost Items
Suds is not responsible for damage resulting from normal laundering, including shrinkage, color bleeding, fading, weak seams, buttons or embellishments, pre-existing damage, ordinary wear and tear, or objects left in pockets.
Stain removal cannot be guaranteed. Customers acknowledge that laundering inherently carries some risk.
Any suspected lost or damaged item should be reported promptly so Suds can investigate.
To the extent permitted by law, Suds' liability for a claim arising from laundry service will not exceed the amount paid for the affected service.
Items We May Refuse
Suds reserves the right to refuse, discontinue processing, or return unwashed any laundry reasonably determined to be unsafe, hazardous, pest-infested, excessively contaminated, inappropriate for standard laundering, or likely to create a health, safety or equipment risk.
Community Care Sponsorships
Community Care/Sponsor a Load purchases are voluntary one-time or recurring sponsorships used to help provide eligible laundry services to members of our community.
Sponsorship payments are non-refundable once processed and do not guarantee service to a specific recipient unless specifically arranged with Suds.
Promotions & Discounts
Coupons, promotional offers, referral rewards and complimentary services are subject to the terms stated with the individual offer.
Promotions have no cash value and may not be combined unless expressly permitted. Suds reserves the right to reject expired, duplicated, altered or otherwise invalid promotional offers.
Changes to Services or Terms
Suds may update service offerings, rates, policies or these Terms & Conditions as business needs change. Changes affecting an existing recurring membership will be communicated as appropriate before taking effect.
Continued use of Suds services following an applicable change constitutes acceptance of the updated terms.
Acceptance
By scheduling service, purchasing a service, enrolling in a membership, or otherwise using Suds on Your Duds, you acknowledge that you have reviewed and agree to these Terms & Conditions.
Suds on Your Duds LLC
Springfield, Missouri
417-300-3725
sudscrew@sudsonyourduds.com
Less Laundry. More Life.