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PRIVACY POLICY

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Last Updated: 11/30/2025

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Suds on Your Duds LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a pickup, or use our laundry services.

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1. Information We Collect

We collect the following types of information:

Personal Information

  • Name

  • Address & service location

  • Email address

  • Phone number

  • Pickup & delivery instructions

  • Payment details (processed securely through Wix or your chosen payment provider — we do not store full payment data)

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Service Information

  • Laundry preferences

  • Detergent/softener choices

  • Notes about care instructions

  • Weight of laundry for billing

  • Service history and receipts

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Automatically Collected Data

Through Wix analytics and standard website technology, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Device information

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This data helps improve our site performance and customer experience.

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2. How We Use Your Information

We use your information to:

  • Schedule pickups and deliveries

  • Provide wash/dry/fold services

  • Communicate service updates, reminders, and delivery confirmations

  • Process payments and send receipts

  • Manage memberships (Suds Club)

  • Improve our website, services, and customer experience

  • Send occasional promotional offers (you may unsubscribe at any time)

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3. Information Sharing

We do not sell or rent your personal information.

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We may share information only with:

  • Service providers (Wix, payment processors, SMS/email delivery tools)

  • Legal authorities if required by law

  • Internal team members providing your service

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All third parties we use maintain appropriate data protection standards.

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4. Data Security

We take reasonable steps to protect your information, including:

  • Secure SSL encryption via Wix

  • Encrypted payment processing

  • Limited access internal handling

  • Secure storage of customer preferences

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No online platform is 100% secure, but we follow industry best practices for small service businesses.

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5. Cookies

Our website may use cookies to:

  • Improve site functionality

  • Remember user preferences

  • Track website analytics

  • You can disable cookies through your browser settings.

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6. Your Rights

You may:

  • Request access to your stored information

  • Request correction or deletion

  • Opt out of marketing communications

  • Cancel your account or membership at any time

To submit a request, email us at: theteam@sudsonyourduds.com

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7. Updates to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will reflect any changes.

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8. Contact Us

If you have questions about this policy or your data, contact us at:
Suds on Your Duds LLC

417-300-3725
theteam@sudsonyourduds.com

Springfield, MO

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